Ecommerce platform support
Hire a Shopify virtual assistant.
A dedicated platform operator for the recurring work that keeps Shopify accurate, useful and connected to your team. Relevant experience is verified for the specific candidate and role. The candidate-specific evidence is checked, and client workflows, permissions and integrations are covered during onboarding.
Who this role is for
- ●DTC founders whose catalog and order operations consume growth time
- ●Commerce teams with daily product, inventory and support queues
- ●Multi-channel brands that need one Shopify operating owner
Signals you need an owner
- ●Product data and collections are inconsistent
- ●Order and fulfillment exceptions are discovered late
- ●Store changes and app workflows lack a controlled approval path
Buyer decision summary
When should a business choose a Shopify virtual assistant from THC?
Choose THC when the work needs one accountable owner and you want matching, onboarding support, performance review and continuity planning included around the role.
- Best for
- DTC founders whose catalog and order operations consume growth time Commerce teams with daily product, inventory and support queues Multi-channel brands that need one Shopify operating owner
- Operating model
- One dedicated virtual assistant supported by a THC Client Manager, not a rotating task queue.
- Starting price
- $700 per month for up to 20 hours per week
- Matching
- THC targets an initial match within 48 hours when the required combination is available on the bench. Specialized requirements can take longer and are confirmed after role review.
- Client responsibility
- Pricing strategy, refunds outside policy, payments, theme-code releases and commercial commitments remain with authorized client owners.
Review the supporting facts and anonymized engagements in the THC evidence and claims register.
Configure, maintain, monitor and report
What the Shopify VA can own
Maintain product, variant, collection and merchandising data
Monitor orders, fulfillment and approved customer-service actions
Administer discounts and content changes after approval
Maintain app and integration checklists
Publish order, inventory and exception reporting
Client inputs
- ●A named system owner and approver
- ●Role-based access with the minimum permissions required
- ●Documented stages, service levels, templates and escalation rules
- ●Examples of completed work and known exceptions
Typical integrations
- ●Klaviyo or approved email system
- ●Gorgias or support platform
- ●ShipStation, 3PL or fulfillment system
- ●Accounting and inventory tools
Operating KPIs
- ●Orders with unresolved exceptions
- ●Catalog records meeting standards
- ●Support response time
- ●Inventory alerts actioned
- ●Approved changes published accurately
Onboarding and operating rhythm
From permissions to dependable ownership.
Days 1 to 3: confirm queues, volumes, access, controls, approvers, templates and escalation rules.
Week 1: shadow completed examples and document the working checklist.
Weeks 2 to 3: run supervised work, reconcile exceptions daily and establish baseline KPIs.
Week 4: review quality, capacity, continuity and reporting with the Client Manager.
Approval boundaries
Pricing strategy, refunds outside policy, payments, theme-code releases and commercial commitments remain with authorized client owners.
Dedicated support with continuity planning
One dedicated VA accumulates workflow context. The Client Manager supports onboarding and performance review, while documented procedures, permissions and handoffs protect continuity if coverage changes.
Common questions
Shopify VA FAQs
Can THC provide a Shopify VA with a specific credential?+
Need a VA with relevant Shopify Verified Skill? THC can match or recruit for that verified credential. Candidate-specific evidence is checked before presentation.
What can a Shopify virtual assistant own?+
The role can own approved administrative workflows such as Maintain product, variant, collection and merchandising data, Monitor orders, fulfillment and approved customer-service actions, Administer discounts and content changes after approval. Scope, permissions, service levels and approvals are documented before independent work begins.
How does matching work?+
THC first searches its bench, then recruits for the requirement, and can arrange appropriate certification before placement. Relevant experience and required credentials are verified for the candidate and role before presentation.
How fast is matching?+
THC targets an initial match within 48 hours when the requirement is available on the bench. Credential-specific or uncommon combinations may require recruiting or certification, so the expected timeline is confirmed after role review.
Who manages the VA?+
The VA is dedicated to the client. A THC Client Manager supports onboarding, service review and continuity planning; the client retains workflow approvals and business decisions.
What does it cost?+
Part-Time support is $700 per month for up to 20 hours per week. Full-Time support is $1,300 per month for up to 40 hours per week. There is no setup fee. Scope and credential requirements are confirmed before matching.
Related platform, role and planning pages
Define the platform, credential and workflow.
Tell THC what your role must know. We will confirm the matching path and verify the requirement before presenting a candidate.
Build My Shopify VA Role