How to Work with Your Virtual Assistant
By Piyoosh Rai, Founder — The Human Capital
The practical guide to building a VA relationship that actually works. Written from 5+ years of running a VA placement firm and helping hundreds of businesses get operational leverage.
Download Free PDFThe Human Capital
How to Work with Your Virtual Assistant
Piyoosh Rai
About the Book
Written for Business Owners Who Are Done Wasting Their VA Engagement
Most VA relationships underperform. Not because the VA is bad — but because the client doesn't know how to delegate effectively. They hire a VA, hand off a few tasks, and within 90 days are frustrated because nothing is running the way they imagined.
This book is the manual that should come with every VA engagement. It covers the delegation mindset, the frameworks for identifying what to hand off first, how to build communication systems that prevent confusion, how to document processes so your VA can execute without constant guidance, and how to build a long-term working relationship where your VA becomes a genuine asset.
It's written from five years of running The Human Capital — placing hundreds of VAs with businesses across the US, UK, Middle East, and Australia. Every framework in this book has been tested in real engagements.
Table of Contents
What's Inside
The Delegation Mindset
Why most delegation fails — and how to shift from "it's faster to do it myself" to building true operational leverage.
Before You Hire: What to Delegate First
A practical framework for identifying which tasks to hand off first, and in what order. Includes the High-Value/Low-Value task matrix.
Your First 30 Days
Week-by-week onboarding framework — what to do in the first 24 hours, first week, and first month to build a productive working relationship.
Communication Systems That Work
How to structure async and sync communication with your VA — including daily update templates, escalation frameworks, and feedback protocols.
SOPs: Building Your Operations Manual
How to document recurring tasks so any VA can execute them without guidance. Includes SOP templates for email management, social media, bookkeeping, and CRM management.
Measuring Performance Without Micromanaging
How to track your VA's output using KPIs, Asana dashboards, and weekly reviews — without creating a monitoring culture that kills productivity.
Scaling: From One VA to a Team
When and how to add a second or third VA. Coordination frameworks for managing multiple VAs without creating management overhead.
Long-Term Relationships That Stick
Why the best VA engagements last years, not months — and how to build a working relationship where your VA becomes a true partner in your business.
About the Author
Piyoosh Rai
Founder, The Human Capital
Piyoosh Rai founded The Human Capital in 2019 with a simple idea: give growing businesses access to the same quality of operational support that large enterprises take for granted. Over the past five years, THC has placed hundreds of dedicated VAs with businesses across the US, UK, Middle East, and Australia — achieving a 97% client retention rate through rigorous vetting, proactive management, and a genuine commitment to client outcomes. This book is the operational philosophy behind THC, made accessible to every business owner.
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- ✓8 chapters, 60+ pages
- ✓Delegation framework and task matrix
- ✓SOP templates for 5 common VA tasks
- ✓Communication setup guide
- ✓Week-by-week onboarding timeline
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