All Industries
Virtual Assistant Services for Every Industry
Not every business fits neatly into a vertical. Professional services firms, consultancies, creative agencies, non-profits, e-commerce brands, coaching businesses, and hundreds of other business types need dedicated VA support that is customized to their specific workflows — not pre-packaged for someone else's industry. The Human Capital builds custom VA placements for businesses in every sector, with industry-specific training tracks developed for your exact tools, compliance requirements, and operational workflows.
What Your VA Handles
8 core functions a dedicated VA handles across any industry.
Executive and Administrative Support
The operational backbone of any business is consistent administrative support delivered by someone who has deeply internalized how you think and what you prioritize. Your dedicated VA manages inbox triage and email organization so you only see the messages that require your personal attention — not the notifications, newsletters, and status updates that consume up to two hours of a typical executive's day without producing any value. They coordinate your calendar with the goal of protecting your highest-value time, handle scheduling conflicts before they happen, and ensure every meeting has a prepared agenda and every commitment has a follow-up. Travel booking, expense report processing, vendor communication, document organization, and research all fall under your VA's scope — creating the administrative infrastructure that allows you to operate at your full capacity.
Customer Relationship Management
Whether you use Salesforce, HubSpot, Zoho, Pipedrive, or a simpler CRM platform, your VA becomes the system's consistent owner — maintaining contact records with current information, updating deal stages and opportunity notes after every interaction, logging all communications, and ensuring your pipeline reflects reality at all times. The quality of your CRM data is the foundation of every revenue function in your business: sales forecasting, marketing segmentation, customer success management, and executive reporting all depend on accurate, current CRM information. A dedicated VA enforces the data discipline that most teams intend to maintain but rarely achieve consistently when everyone is also carrying quota or delivery responsibilities.
Research, Analysis, and Competitive Intelligence
Business decisions made without current, organized information are more expensive than the cost of the research itself. Your VA conducts ongoing market research, competitive landscape monitoring, vendor due diligence, and industry trend analysis — delivering structured research briefs, competitive comparison matrices, and executive summaries that give you the information you need without the hours of gathering and organizing it yourself. Weekly and monthly performance reports are pulled from your data sources, formatted consistently, and delivered on a schedule so you have current intelligence available for every decision. For businesses that rely on staying ahead of market movements, consistent research support is a strategic function, not an administrative one.
Content Production and Brand Management
Consistent brand output — blog posts, newsletters, case studies, social media content, and marketing collateral — is essential for every business but rarely prioritized when the team is heads-down on delivery or sales. Your VA manages the complete content production workflow: maintaining an editorial calendar, drafting blog posts from your outlines or from transcripts of interviews with you, scheduling social content across platforms on a consistent cadence, producing your email newsletter on schedule, designing visual content in Canva to your brand standards, and managing the distribution of every content asset. The compounding value of consistent, quality content — in brand trust, search visibility, and inbound pipeline — far exceeds the cost of the VA who makes it possible.
Financial Administration Support
Basic financial administration — invoice preparation and delivery, expense tracking and categorization, receipt management, vendor payment coordination, and accounts receivable follow-up — is time-consuming for business owners but does not require a full-time bookkeeper for most small to mid-sized businesses. Your VA handles this administrative layer of financial operations in close coordination with your accountant or bookkeeper, keeping your financial records current between accounting reviews and ensuring your billing is consistent. Invoices go out on schedule. Overdue accounts receive professional reminders on a system, not when you happen to remember. Your accountant receives organized, categorized data rather than a year of disorganized source documents.
Project Coordination and Team Communication
Keeping a distributed team — whether fully remote, hybrid, or multi-location — aligned on priorities, deadlines, and deliverables is a full-time operational challenge that typically falls to whoever has the most organizational capacity in a given week, which means it falls to no one consistently. Your VA manages the project management layer of your business: creating and maintaining tasks in Asana, Monday.com, ClickUp, or Notion, tracking progress against milestones, coordinating dependencies between team members and external vendors, sending status updates, and flagging delays before they cascade into missed commitments. Weekly standups, meeting notes, and action item tracking become reliable, consistent operational rituals rather than best-effort approximations.
Vendor Management and Procurement
Managing relationships with service providers, software vendors, contractors, and suppliers consumes more executive time than most business owners recognize until they map out where their hours actually go. Your VA handles the operational coordination of your vendor ecosystem: communicating with providers on routine matters, tracking contract renewal dates and sending advance alerts before automatic renewals, processing vendor invoices, managing SLA performance monitoring, handling onboarding of new vendors, and maintaining a centralized vendor management system where contract terms, contact information, and renewal dates are always accessible. The cost of a missed contract renewal or an unchallenged price increase typically exceeds a significant portion of the VA's annual cost on its own.
Event and Travel Coordination
Events — whether internal team gatherings, client meetings, conference participation, or investor roadshows — require meticulous logistics that consume disproportionate planning time relative to the event's duration. Your VA handles event and travel coordination end-to-end: researching and booking flights and hotels according to your preferences and budget, managing venue research and reservations for hosted events, coordinating with caterers, AV vendors, and facilities on logistics details, communicating with attendees, preparing event agendas and pre-read materials, and handling post-event follow-up including thank-you notes and action item distribution. You show up prepared and your guests experience a seamlessly organized event — without you spending ten hours managing the logistics to make that happen.
Tools Your VA Masters
We work inside your existing tools — not the other way around.
Google Workspace & Microsoft 365
The operational foundation of most businesses. VAs manage Gmail, Outlook, Calendar, Drive, Docs, Sheets, and all associated tools at a professional level.
Asana, Monday.com & Notion
Project and knowledge management platforms. VAs create tasks, manage workflows, maintain documentation, and keep your team aligned on priorities.
HubSpot & Salesforce
CRM and marketing automation platforms. VAs manage contacts, deals, sequences, and reporting to keep your customer relationships current and your pipeline healthy.
Zapier & Make
Automation platforms that eliminate manual, repetitive work. VAs build and maintain workflows that connect your tools and reduce administrative friction.
Canva & Adobe Creative Suite
Design and content creation tools. VAs produce branded social media content, marketing materials, presentations, and visual assets to your brand standards.
QuickBooks & Xero
Financial administration platforms. VAs manage invoicing, expense categorization, and financial record-keeping in coordination with your accountant.
Client Story
Professional services firm: documented operations, 3 new clients in 90 days.
Challenge
A growing professional services firm with twelve employees had no documented processes, an unmanaged CRM, inconsistent client communication response times, and a principal who was personally handling all administrative functions in addition to client delivery work. The firm was at operational capacity with no clear path to scale without proportionate headcount growth.
Solution
THC placed a dedicated operations VA who built the firm's first SOP library, took over CRM management and client communication coordination, created a project tracking system in Asana, managed the firm's social content calendar, and handled all administrative and scheduling functions. Custom onboarding was tailored to the firm's specific professional services workflows during a structured two-week discovery and setup period.
Result
Within 90 days, the principal had a documented business that could operate without their presence in every process. Client communication response times dropped from 48 hours to four hours on average. The firm took on three new clients in the following quarter using the capacity freed by the VA — growth that would have been impossible without the operational infrastructure the VA created. The principal describes it as "finally having a business rather than a job."
90
Days to documented operations
3
New clients onboarded in Q1
4hr
Response time (was 48hrs)
97%
Client retention maintained
Cost Comparison
What dedicated operational support really costs.
| Option | Monthly Cost | What You Get |
|---|---|---|
| Local Operations Coordinator | $4,000–$5,500 | Salary + benefits + office + payroll tax + HR overhead + single function scope |
| General Freelancer (Upwork) | $1,500–$3,000 | No vetting, no backup, no account management, high turnover and quality risk |
| The Human Capital | $700–$1,300 | Dedicated multi-function VA + custom onboarding + 5-step vetting + Client Manager + backup coverage + month-to-month |
All invoicing is in USD. Month-to-month — no long-term contract required.
Frequently Asked Questions
General VA services — common questions.
My industry isn't listed — can you still help?
Absolutely. THC builds custom VA placements and training tracks for any industry. During the strategy call, your Client Manager maps your specific tools, workflows, and compliance requirements and finds or trains a VA who fits your exact environment.
How does onboarding work for non-standard industries?
For businesses outside our core verticals, we conduct a detailed discovery session to understand your workflows, tools, and terminology. We then either match you with a VA who has adjacent experience or build a custom training track before placement. The goal is a VA who is productive in week one, not week eight.
Can I start with one task and expand over time?
Yes. Many clients start with a single function — inbox management, CRM maintenance, or social media — and progressively delegate more as trust is established. Your dedicated VA learns your preferences and business deeply over time, making expansion seamless. You can also upgrade from part-time to full-time as your needs grow.
What if I need multiple different types of support?
A single dedicated VA can typically handle multiple functions: executive support, content, research, CRM management, and coordination simultaneously. For businesses that need multiple specialized functions simultaneously — such as bookkeeping plus marketing plus executive support — we can match you with multiple VAs who work as a coordinated team.
Get Your Dedicated VA in 48 Hours
Tell us about your business, your tools, and the work you need to get off your plate. We'll match you with a dedicated VA trained for your specific workflows within 48 hours. Month-to-month. Cancel anytime.
Available In These Regions
VA services available globally.
United Kingdom
Middle East
Australia & New Zealand