Real estate platform support
Hire a Lofty (formerly Chime) virtual assistant.
A dedicated platform operator for the recurring work that keeps Lofty (formerly Chime) accurate, useful and connected to your team. Relevant experience is verified for the specific candidate and role. The candidate-specific evidence is checked, and client workflows, permissions and integrations are covered during onboarding.
Who this role is for
- ●Agents, teams and brokerages using Lofty or the former Chime brand
- ●Real estate teams running Smart Plans and lead routing
- ●Brokerages needing a maintained CRM and IDX operating layer
Signals you need an owner
- ●Smart Plans and routing rules drift from the team process
- ●Database and pipeline reporting are unreliable
- ●IDX, lead-source and follow-up exceptions lack an owner
Buyer decision summary
When should a business choose a Lofty (formerly Chime) virtual assistant from THC?
Choose THC when the work needs one accountable owner and you want matching, onboarding support, performance review and continuity planning included around the role.
- Best for
- Agents, teams and brokerages using Lofty or the former Chime brand Real estate teams running Smart Plans and lead routing Brokerages needing a maintained CRM and IDX operating layer
- Operating model
- One dedicated virtual assistant supported by a THC Client Manager, not a rotating task queue.
- Starting price
- $700 per month for up to 20 hours per week
- Matching
- THC targets an initial match within 48 hours when the required combination is available on the bench. Specialized requirements can take longer and are confirmed after role review.
- Client responsibility
- Licensed representation, pricing, negotiations, contract approval and advertising strategy remain with client professionals.
Review the supporting facts and anonymized engagements in the THC evidence and claims register.
Configure, maintain, monitor and report
What the Lofty (formerly Chime) VA can own
Maintain lead routing, stages, tags and segments
Configure and monitor approved Smart Plans
Administer imports, lead sources and IDX-related records
Maintain agent assignments and follow-up queues
Publish response, activity and database-health reports
Client inputs
- ●A named system owner and approver
- ●Role-based access with the minimum permissions required
- ●Documented stages, service levels, templates and escalation rules
- ●Examples of completed work and known exceptions
Typical integrations
- ●MLS and IDX sources
- ●Lead portals
- ●Google or Microsoft calendars
- ●Transaction-management systems
Operating KPIs
- ●Unassigned leads
- ●Lead response time
- ●Contacts without next actions
- ●Smart Plan exceptions
- ●Database records meeting required-field standards
Onboarding and operating rhythm
From permissions to dependable ownership.
Days 1 to 3: confirm queues, volumes, access, controls, approvers, templates and escalation rules.
Week 1: shadow completed examples and document the working checklist.
Weeks 2 to 3: run supervised work, reconcile exceptions daily and establish baseline KPIs.
Week 4: review quality, capacity, continuity and reporting with the Client Manager.
Approval boundaries
Licensed representation, pricing, negotiations, contract approval and advertising strategy remain with client professionals.
Dedicated support with continuity planning
One dedicated VA accumulates workflow context. The Client Manager supports onboarding and performance review, while documented procedures, permissions and handoffs protect continuity if coverage changes.
Common questions
Lofty (formerly Chime) VA FAQs
Can THC provide a Lofty (formerly Chime) VA with a specific credential?+
THC verifies relevant Lofty (formerly Chime) experience during matching. If your role requires a specific legitimate credential, tell us and we will verify candidate-specific evidence before presentation.
What can a Lofty (formerly Chime) virtual assistant own?+
The role can own approved administrative workflows such as Maintain lead routing, stages, tags and segments, Configure and monitor approved Smart Plans, Administer imports, lead sources and IDX-related records. Scope, permissions, service levels and approvals are documented before independent work begins.
How does matching work?+
THC first searches its bench, then recruits for the requirement, and can arrange appropriate certification before placement. Relevant experience and required credentials are verified for the candidate and role before presentation.
How fast is matching?+
THC targets an initial match within 48 hours when the requirement is available on the bench. Credential-specific or uncommon combinations may require recruiting or certification, so the expected timeline is confirmed after role review.
Who manages the VA?+
The VA is dedicated to the client. A THC Client Manager supports onboarding, service review and continuity planning; the client retains workflow approvals and business decisions.
What does it cost?+
Part-Time support is $700 per month for up to 20 hours per week. Full-Time support is $1,300 per month for up to 40 hours per week. There is no setup fee. Scope and credential requirements are confirmed before matching.
Related platform, role and planning pages
Define the platform, credential and workflow.
Tell THC what your role must know. We will confirm the matching path and verify the requirement before presenting a candidate.
Build My Lofty (formerly Chime) VA Role