Legal

Two Years, Same VA: How a Solo Attorney Built a Practice That Runs Like a Firm

2yrsame dedicated VA

The Challenge

What was holding them back.

A solo attorney was spending more than 20 hours per week on administrative tasks instead of practicing law. Client scheduling, document preparation, case file management, correspondence with courts and opposing counsel, and client intake were consuming most of the non-billable hours in the week. The practice was successful enough to be busy but not large enough to justify a full-time paralegal or office manager at $50K–$65K per year. Previous attempts with freelancers had failed — inconsistent availability, no understanding of legal workflows, and no confidentiality guarantees. The attorney needed someone reliable, discreet, and capable of learning the specific demands of a legal practice, not just following a generic task list.

The Solution

How THC built the system.

THC matched the attorney with a dedicated VA with strong administrative experience and meticulous attention to detail. The VA was onboarded with an NDA, Checkr background verification, and a structured training period on the attorney’s specific workflows. The VA took over client scheduling, document preparation and formatting, case management system updates, correspondence drafting, and new client intake coordination. A dedicated Client Manager oversaw the relationship, conducting monthly performance reviews and ensuring quality. The key was consistency — the same VA, every day, learning the attorney’s preferences, the firm’s document standards, and the nuances of each active case. Over time, the VA became so integrated that clients assumed they were speaking with an in-house team member. The VA now handles the entire operational side of the practice: scheduling, document management, client communications, billing coordination, and court filing logistics.

The Result

What changed.

Two years later, same VA, same relationship. The attorney’s practice runs like a firm three times its size. Billing hours increased because administrative time decreased by more than 18 hours per week. Client satisfaction improved because response times shortened from days to hours. The attorney focuses on casework and strategy while the VA handles everything else. No turnover, no retraining, no disruption. This is what “dedicated” actually means — not a keyword in a marketing brochure, but a two-year working relationship built on trust, competence, and consistency. The attorney recently referred two colleagues to THC, both of whom now have their own dedicated VAs.

By the Numbers