Not just assistants. Industry specialists.

A general-purpose VA can schedule meetings and manage your inbox. But when a real estate agent needs someone to pull comps from an MLS database at 7 AM before a listing appointment, or a medical practice needs a VA who already understands prior authorization workflows and can document patient interactions without triggering a HIPAA violation, "general-purpose" is not just insufficient — it is a liability. The gap between a competent generalist and a trained specialist is measured in errors, rework, and the hidden cost of having to explain the same context over and over again.

THC builds vertical-specific training tracks for every industry we serve. A VA placed with a real estate client has worked through MLS navigation, CRM platforms like Follow Up Boss and Chime, transaction coordination checklists, and listing management workflows before their first day with you. A VA placed with a medical practice arrives familiar with EHR systems such as Epic and Athenahealth, understands the difference between a superbill and an EOB, and has completed HIPAA compliance training with documentation. Legal practices get VAs trained on case management platforms like Clio and MyCase, legal intake workflows, court deadline calendaring, and the specific confidentiality standards that govern client communications. Finance and accounting clients get VAs familiar with QuickBooks, Xero, accounts receivable cycles, and month-end close procedures.

The industry matching process at THC is not algorithmic — it is human. When you book a strategy call, your Client Manager maps your specific workflows, tools, and compliance requirements against our available VA pool. If we do not have an exact match, we build one: a paid training period specific to your vertical before placement. This means the VA who shows up on day one has been prepared for your environment, not just for virtual assistance in the abstract. For e-commerce clients, that preparation covers Shopify and WooCommerce backend operations, supplier coordination, return processing, and customer escalation handling. For finance clients, it means understanding reporting cycles, client confidentiality obligations, and the precision required in financial documentation.

The result is a significantly shorter ramp time and a dramatically lower error rate compared to placing a generalist and hoping for the best. Clients in regulated industries in particular — healthcare, legal, finance — find that the compliance-aware onboarding THC provides is not optional; it is the baseline for doing the work correctly. Below you will find each vertical we support. If your industry is not listed, reach out — we build custom training tracks for businesses with specialized needs.