Healthcare platform support
Hire an eClinicalWorks virtual assistant.
A dedicated platform operator for the recurring work that keeps eClinicalWorks accurate, useful and connected to your team. Relevant experience is verified for the specific candidate and role. The candidate-specific evidence is checked, and client workflows, permissions and integrations are covered during onboarding.
Who this role is for
- ●Medical practices using eClinicalWorks for administrative operations
- ●Practice managers with scheduling, records and billing-support volume
- ●Groups that need consistent non-clinical queue ownership
Signals you need an owner
- ●Patient and administrative tasks are spread across queues
- ●Records and referral follow-up are delayed
- ●Exceptions are not surfaced early enough for authorized staff
Buyer decision summary
When should a business choose a eClinicalWorks virtual assistant from THC?
Choose THC when the work needs one accountable owner and you want matching, onboarding support, performance review and continuity planning included around the role.
- Best for
- Medical practices using eClinicalWorks for administrative operations Practice managers with scheduling, records and billing-support volume Groups that need consistent non-clinical queue ownership
- Operating model
- One dedicated virtual assistant supported by a THC Client Manager, not a rotating task queue.
- Starting price
- $700 per month for up to 20 hours per week
- Matching
- THC targets an initial match within 48 hours when the required combination is available on the bench. Specialized requirements can take longer and are confirmed after role review.
- Client responsibility
- Clinical judgment, medical advice, diagnosis, treatment, coding decisions and other regulated work remain with authorized practice professionals.
Review the supporting facts and anonymized engagements in the THC evidence and claims register.
Configure, maintain, monitor and report
What the eClinicalWorks VA can own
Administer scheduling and approved reminders
Maintain demographic, insurance and referral records
Support records-request and document queues
Route billing and authorization exceptions
Prepare backlog, turnaround and quality reports
Client inputs
- ●A named system owner and approver
- ●Role-based access with the minimum permissions required
- ●Documented stages, service levels, templates and escalation rules
- ●Examples of completed work and known exceptions
Typical integrations
- ●Approved patient communication tools
- ●Payer portals
- ●Document and fax systems
- ●Client reporting and task tools
Operating KPIs
- ●Scheduling requests awaiting action
- ●Insurance records complete before visit
- ●Referral and records turnaround
- ●Open exceptions by age
- ●Administrative quality checks passed
Onboarding and operating rhythm
From permissions to dependable ownership.
Days 1 to 3: confirm queues, volumes, access, controls, approvers, templates and escalation rules.
Week 1: shadow completed examples and document the working checklist.
Weeks 2 to 3: run supervised work, reconcile exceptions daily and establish baseline KPIs.
Week 4: review quality, capacity, continuity and reporting with the Client Manager.
Approval boundaries
Clinical judgment, medical advice, diagnosis, treatment, coding decisions and other regulated work remain with authorized practice professionals.
Dedicated support with continuity planning
One dedicated VA accumulates workflow context. The Client Manager supports onboarding and performance review, while documented procedures, permissions and handoffs protect continuity if coverage changes.
Common questions
eClinicalWorks VA FAQs
Can THC provide a eClinicalWorks VA with a specific credential?+
THC verifies relevant eClinicalWorks experience during matching. If your role requires a specific legitimate credential, tell us and we will verify candidate-specific evidence before presentation.
What can a eClinicalWorks virtual assistant own?+
The role can own approved administrative workflows such as Administer scheduling and approved reminders, Maintain demographic, insurance and referral records, Support records-request and document queues. Scope, permissions, service levels and approvals are documented before independent work begins.
How does matching work?+
THC first searches its bench, then recruits for the requirement, and can arrange appropriate certification before placement. Relevant experience and required credentials are verified for the candidate and role before presentation.
How fast is matching?+
THC targets an initial match within 48 hours when the requirement is available on the bench. Credential-specific or uncommon combinations may require recruiting or certification, so the expected timeline is confirmed after role review.
Who manages the VA?+
The VA is dedicated to the client. A THC Client Manager supports onboarding, service review and continuity planning; the client retains workflow approvals and business decisions.
What does it cost?+
Part-Time support is $700 per month for up to 20 hours per week. Full-Time support is $1,300 per month for up to 40 hours per week. There is no setup fee. Scope and credential requirements are confirmed before matching.
Related platform, role and planning pages
Define the platform, credential and workflow.
Tell THC what your role must know. We will confirm the matching path and verify the requirement before presenting a candidate.
Build My eClinicalWorks VA Role