Healthcare platform support
Hire an athenahealth virtual assistant.
A dedicated platform operator for the recurring work that keeps athenahealth accurate, useful and connected to your team. Relevant experience is verified for the specific candidate and role. The candidate-specific evidence is checked, and client workflows, permissions and integrations are covered during onboarding.
Who this role is for
- ●Practices using athenahealth for scheduling and administrative workflows
- ●Healthcare groups with patient-access and revenue-cycle queues
- ●Practice managers who need non-clinical system support
Signals you need an owner
- ●Scheduling, eligibility and referral queues lack daily ownership
- ●Administrative exceptions age between teams
- ●Practice leaders lack consistent queue and turnaround reporting
Buyer decision summary
When should a business choose a athenahealth virtual assistant from THC?
Choose THC when the work needs one accountable owner and you want matching, onboarding support, performance review and continuity planning included around the role.
- Best for
- Practices using athenahealth for scheduling and administrative workflows Healthcare groups with patient-access and revenue-cycle queues Practice managers who need non-clinical system support
- Operating model
- One dedicated virtual assistant supported by a THC Client Manager, not a rotating task queue.
- Starting price
- $700 per month for up to 20 hours per week
- Matching
- THC targets an initial match within 48 hours when the required combination is available on the bench. Specialized requirements can take longer and are confirmed after role review.
- Client responsibility
- Diagnosis, triage, treatment, coding judgment, clinical documentation and other licensed decisions remain with authorized practice professionals.
Review the supporting facts and anonymized engagements in the THC evidence and claims register.
Configure, maintain, monitor and report
What the athenahealth VA can own
Administer scheduling and approved patient communications
Maintain insurance-verification and referral status queues
Support document and demographic administration
Route revenue-cycle exceptions to authorized owners
Publish turnaround, backlog and exception reporting
Client inputs
- ●A named system owner and approver
- ●Role-based access with the minimum permissions required
- ●Documented stages, service levels, templates and escalation rules
- ●Examples of completed work and known exceptions
Typical integrations
- ●Approved phone and messaging tools
- ●Payer portals
- ●Referral and document systems
- ●Client task and reporting tools
Operating KPIs
- ●Patient requests awaiting response
- ●Verification completed before visit
- ●Referral items by age
- ●Administrative exceptions unresolved
- ●Queue report delivered
Onboarding and operating rhythm
From permissions to dependable ownership.
Days 1 to 3: confirm queues, volumes, access, controls, approvers, templates and escalation rules.
Week 1: shadow completed examples and document the working checklist.
Weeks 2 to 3: run supervised work, reconcile exceptions daily and establish baseline KPIs.
Week 4: review quality, capacity, continuity and reporting with the Client Manager.
Approval boundaries
Diagnosis, triage, treatment, coding judgment, clinical documentation and other licensed decisions remain with authorized practice professionals.
Dedicated support with continuity planning
One dedicated VA accumulates workflow context. The Client Manager supports onboarding and performance review, while documented procedures, permissions and handoffs protect continuity if coverage changes.
Common questions
athenahealth VA FAQs
Can THC provide a athenahealth VA with a specific credential?+
THC verifies relevant athenahealth experience during matching. If your role requires a specific legitimate credential, tell us and we will verify candidate-specific evidence before presentation.
What can a athenahealth virtual assistant own?+
The role can own approved administrative workflows such as Administer scheduling and approved patient communications, Maintain insurance-verification and referral status queues, Support document and demographic administration. Scope, permissions, service levels and approvals are documented before independent work begins.
How does matching work?+
THC first searches its bench, then recruits for the requirement, and can arrange appropriate certification before placement. Relevant experience and required credentials are verified for the candidate and role before presentation.
How fast is matching?+
THC targets an initial match within 48 hours when the requirement is available on the bench. Credential-specific or uncommon combinations may require recruiting or certification, so the expected timeline is confirmed after role review.
Who manages the VA?+
The VA is dedicated to the client. A THC Client Manager supports onboarding, service review and continuity planning; the client retains workflow approvals and business decisions.
What does it cost?+
Part-Time support is $700 per month for up to 20 hours per week. Full-Time support is $1,300 per month for up to 40 hours per week. There is no setup fee. Scope and credential requirements are confirmed before matching.
Related platform, role and planning pages
Define the platform, credential and workflow.
Tell THC what your role must know. We will confirm the matching path and verify the requirement before presenting a candidate.
Build My athenahealth VA Role